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Shipping Policy

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Product Prices
All prices displayed on our website are GST-inclusive and Freight (Postage Exclusive).  Freight will be calculated at time of checkout.

 

Order Acceptance Policy
All orders placed with us are subject to our acceptance. We reserve the right to decline (i.e. not accept) any order up to the point of the point of delivery of the order to you and an invoice for the order being issued to you. We will not dispatch an order until we have received payment in full for the total value of the order. Automatic confirmation of successful order placement and/or receipt and/or processing a payment for the order does not constitute acceptance of the order by us. If we decline your order after a payment for the order has been received/processed we will contact you with the details and refund the payment in full.

 

Product Availability
The availability information displayed on our website is updated regularly. If an item is showing as out of stock please contact us for availability. From time to time an item may be showing as available, when out of stock. If this is the case we will contact you immediately with an ETA of the out of stock product.

 

Order Tracking
A tracking number will be made available for all orders and this number can be found on the invoice that is emailed through to you along with the name of the carrier which can be tracked on the carrier’s website.

 

Order Cancellations
If you decide you want to cancel an order after you have already checked out then use the Contact Us facility or call us on (08) 8260 2277 immediately. This will ensure that the order can be stopped before despatch. If you decide to cancel after an order has been despatched then you will be liable for postage costs, plus return postage, plus any credit card or paypal fees associated with the transaction.

 

Payment Methods
We must receive cleared payment in full for the total value of the order before we will accept and start processing your order. The following methods of payment are accepted:

  • Credit/Debit Card (Immediate clearance)
  • Electronic Bank Transfer (1 day clearance, depending on your bank)

MANUTEC takes no responsibility for any delays associated with processing your payment by third-party financial institutions. MANUTEC will appear on your credit card statement for orders placed with us.

 

Data Security
MANUTEC uses 3rd party secure credit card facilities operated by COMMBANK and BRAINTREE.  No credit card information is stored on the MANUTEC site.

 

Shipping
Shipping charges apply to all orders placed. Our shipping cost is calculated on the weight, volume and delivery post code for every order. To avoid delays and possible second delivery charges, we strongly recommend that you provide an attended business address (such as a work address), where someone you trust will be available to receive and sign for the order during normal business hours. Postage is calculated ex-Adelaide. If the postage costs appear excessive for your location please contact as we may be able to find a lower cost alternative.

We generally use Australia Post for PO BOX and residential address deliveries. A courier service may be used for deliveries to business addresses.

 

Delivery Times
Normal delivery times for items in stock are 5-7 working days from payment clearance. These timelines are guidelines only. MANUTEC does not take any responsibility for any delays in shipping.

 

Loss and Damage
Delivery – The customer is responsible for ensuring that either they or their authorised representative inspect the goods on delivery. If parts are missing or damaged, photograph the item and email the pictures to us with details.

 

Additional Fees and Charges
If we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion. An example of such charges are second delivery charges by couriers as a result of you or someone who can receive the goods not being in attendance at your nominated delivery address when you have specified that the address is attended during normal business hours.

Click here for Refund and Returns Policy