We aim to process and dispatch all orders as quickly as possible. Our goal is to get your items to you safely and efficiently, wherever you are in Australia.

Processing Time

Most orders are dispatched within 1–3 business days. Some custom or made-to-order items may take longer. We’ll contact you if there are any delays.

Shipping Methods

We use a range of reliable delivery services depending on the size, weight and destination of your order. Tracking details are provided once your order is on its way.

Delivery Timeframes

Estimated delivery times vary depending on your location and the items ordered:

• Metro areas: 2–5 business days
• Regional and remote areas: 3–10 business days

Please allow additional time during busy periods or public holidays.

Shipping Costs

Shipping charges are calculated based on order size, weight, and delivery location. All shipping costs are clearly displayed during checkout.

Pickup Option

Pickup may be available from our warehouse. Please contact us to confirm arrangements before placing your order.

Returns

If you need to return an item, you will be responsible for covering the return shipping costs, unless required otherwise under Australian Consumer Law.

Delivery Issues

If your order is delayed, damaged or goes missing, please contact us promptly. We’ll do our best to assist and work with the delivery provider to resolve the issue.